The Library Information Analyst II applies systems analysis, design, configuration, development, and programming skills to the creation and improvement of library products, services, and applications. This position focuses on the technologies and components of the FGCU Library’s web presence, including APIs, functionality, usability, design, accessibility, and usage analytics. The position assists the Director of Library Systems in managing, configuring, integrating, and supporting the Library’s technology systems and applications to ensure reliable operation, security, and data integrity. Working with the Director of Library Systems, University Information Technology Services, and library departments, the position develops technical solutions, improves digital workflows, and enhances access to library resources and services and serves on the internal interdepartmental troubleshooting team. May supervise staff positions.

FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.

Job Description

Typical duties may include but are not limited to:

• Contributes to the development and improvement of front- and back-end technologies and components of the FGCU Library web presence, utilizing Springshare’s LibGuides CMS and Bootstrap 5.

• Evaluates and improves the discoverability, functionality, usability, design, and accessibility of patron-facing systems and digital services using tools such as Google Analytics, Mixpanel, Microsoft Clarity, and Screaming Frog.
• Assists in managing, configuring, maintaining, integrating, and supporting the Library’s integrated technology systems, tools, and applications to ensure reliable operation, usability, security, and data integrity.
• Analyzes system performance and usage data and provides reports, statistics, and recommendations to support the evaluation and improvement of library systems and services.
• Develops, maintains, and documents technical procedures, system configurations, application processes, and related documentation.
• Investigates, evaluates, and recommends technology solutions that improve system functionality, address operational needs, and maximize the efficiency of library services.
• Collaborates across library departments to analyze, coordinate, and improve digital workflows and processes supported by library systems and applications.
• Develops and maintains workflows for the collection, management, integration, and movement of data across library systems and applications to improve data accuracy, consistency, and operational efficiency.
• Works with the Director of Library Systems and University Information Technology Services to troubleshoot complex technical issues, coordinate system enhancements, and implement solutions that improve system functionality and reliability.
• Provides systems-related training and technical guidance to library personnel, faculty, and staff on library systems, applications, functionality, and related procedures.
• Communicates changes in system functionality, configurations, and procedures to library faculty and staff in a timely and effective manner.
  

Other Duties:

• Provides systems-related training for library personnel, faculty, and staff.
• May serves as back-up to the Director of Library Systems, Applications, & Technology.
• Stays current on trends and education in academic libraries in order to develop new and improved services. Participates in state, regional, and national professional organizations, conferences and workshops.
• Serves as liaison to campus ITS, the Florida Virtual Campus, and library system vendors as needed.
• Other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires either eight years of directly related full-time experience or, as an alternative, a Bachelor’s degree from an accredited institution in Computer Science, Information Systems, or closely related field and four years of full-time experience directly related to the job functions.
• Related full-time professional experience with at least 1 year in library systems support.
• Experience with front-end web technologies and back-end RESTful web services and APIs.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Master's Degree from an accredited institution in Computer Science, Information Systems, or closely related field.
• Two years related full-time professional experience with at least 1 year in library systems support.

Knowledge, Skills, & Abilities:

• CSS & HTML skills and knowledge of CSS frameworks (Bootstrap 5 and LibGuides CMS).
• Knowledge of Google Analytics, MixPanel and/or web analytics solutions.
• Knowledge of current languages including but not limited to SQL, Python, JavaScript, JQuery, and SML and XML schemas.
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
• Strong interpersonal skills and experience working effectively across teams.
• Knowledge of policies, procedures, and regulations pertaining to the position.
• Excellent interpersonal, verbal and written communication skills.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.
• Proven ability to think strategically and approach challenges with creativity.
• Ability to collaborate and work effectively within the community and willing to contribute to a team effort.
• Ability to develop, interpret, and evaluate procedures.
• Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
• Ability to work successfully as both a member of a team and independently with minimal supervision. 
  

Institutional Values & Behavioral Expectation:

 In this role, the successful candidate will be expected to:

• Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
• Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
• Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Pay Grade 18

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.